Photo prints larger than 11" x 14" and home decor such as canvases, pillows, blankets, clocks, and tapestries are custom ordered just for you and can take 2-4 weeks depending on the item and time of year so order well in advance, and if in doubt, contact me first. About colors: I have a monitor that's color-calibrated to match real life, and I color-correct any photos to match the actual product, but your monitor might translate colors differently depending on how it's calibrated. Keep in mind that what we see on a computer screen is brighter than real life.

I've been known to personalize products with a name so feel free to ask, and I might do it, but it won't be eligible for a return. I don't create custom images...yet.

If you're unsure about the sizing or length, contact me, or use a tape measure or ruler to get an idea of how big things might be. Listed sizes are accurate, but pillows might seem smaller because of a full pillow insert. Photo prints and canvases can be vertical or horizontal depending on the image, so measure your space to see what works best. Some of my vertical images can be printed in a horizontal format and vise versa, so contact me with any special requests, and I'll see what I can do.

Any custom-printed fabrics from me or anyone else should be hand-washed or washed inside-out separately on a gentle cycle in cold water for the shortest amount of time and allowed to air dry to protect the vibrancy of the colors and prevent shrinking.

You can cancel an order within 12 hours of purchase. You can request a refund or exchange after receiving the item, but you must send your written request within one week of receipt. If you want to return an online purchase for a refund, you must ship the item(s) with tracking back to me within one week of receiving the item. You are responsible for any return shipping costs involved in a return or for an exchange, and you should save your receipt that shows the tracking number.

Primal Painter reserves the right to refuse a refund or exchange if the returned item is damaged, used, or not in its original condition. Package the item carefully to prevent damage during transit, preferably in the original packaging.